14-Day Money-Back Guarantee. You may request a refund within 14 days of delivery. To qualify, the product must be unused and returned in its original, undamaged packaging.
Return shipping. Return shipping is arranged and paid for by the customer. We do not provide prepaid return labels. International returns to the Czech Republic can be expensive — we recommend confirming the exact rate with your carrier (e.g. FedEx) before shipping.
Customs and duties on returns. Any customs duties or import charges applied to a returned shipment are the responsibility of the customer.
Duties and taxes paid at checkout (USA & Canada). The import duties and taxes charged at checkout on US and Canadian orders are refunded only when the return is caused by our mistake — for example, we sent the wrong model or color, or the item arrived damaged or defective. In all other cases, including when you simply change your mind, the duties and taxes paid at checkout are non-refundable, and the return shipping is at your own cost.
Refund amount. Approved refunds are issued for the product price minus the original shipping cost. For defective products caused by a manufacturer on our side, you receive a full refund (or a free replacement) at no cost to you.
Defective or incorrect items. If an item arrives damaged from the factory or is the wrong product, contact us with photos. We will replace it or refund it in full.
Shipping delays may occur due to the carrier or customs clearance and are outside Snowfeet's control. For US and Canada orders, we collect an estimated customs and tax amount during checkout to help streamline the import process. Final customs charges are determined by the destination country's customs authorities and may occasionally differ from the estimate.
How to start a return. Email contact@snowfeetstore.com with your order number, the reason for the return, and photos where relevant. Our team will confirm the next steps.
